Exchange & Refunds
- Exchange / Refund : Available only at the store of which the purchase was made.
- Only regular priced products are applicable for exchange or refund when customer purchase with membership point
1. The item is faulty
2. We have delivered a wrong item
Returns must be made within 7 days from the date you received your products.
Damaged items must be returned together with original box and receipt, in an original condition.
Missing item during delivery, please contact us at [email protected]. Our staff will assist you further on the matter.
Late delivery caused by unforeseen circumstances (i.e Natural disaster, COVID outbreak) or peak season are not accepted for return and exchange.
You can choose either for a full refund to your Account or to exchange to a same price item.
Please email your inquiry to [email protected] with subject “Return Item”. We will assist you as soon as possible.
To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) to best describe the matter & condition.
Please allow up to 14 days from the date we receive your return package to you.
Customer would have to bear the postage fee shipped back during the return process.
For returns, please send to the following address:
1, Jalan PPU 2A,
Taman Perindustrian Pusat Bandar Puchong,